Customer Support

Local Singapore Delivery

  1. All product price includes free normal local parcel postage for all Singapore delivery via Singpost.
  2. We strive to deliver all Singapore order within 1-3 working days (excluding Sundays and public holidays).
  3. For self-pickup at Katong area, please enter your handphone details in the order form, we will contact you for the timing details.
  4.  For courier/urgent deliveries :
    Amount Delivery Time Delivery Charges
    Orders < $100 1-2 working days            $7
    Orders > $100 1-2 working days         FREE!
    Your delivery can arrive any time throughout the day (9am – 10pm). You can indicate in the “Order Notes” whether you prefer a delivery during the day (9am-5pm) or night (5-10pm) at checkout. Please enter your handphone details in the order form. We will try to deliver according to the preference indicated on a best effort basis.

    In the event when a delivery was attempted and no one was home to receive, there will a re-delivery at the earliest available date. However, if the parcel still cannot be delivered on the 2nd attempt, there will be a charge of SGD5 administrative fee.

     International Delivery

    1.  We have included international delivery to all countries except Russia for up to 1kg at a flat rate.

    Destination Delivery Time Shipping Charges
    Zone 1 (Malaysia & Brunei) 4-7 working days      $14
    Zone 2 (Some Asia Countries) 5-10 working days      $27
    Rest of the World 6-12 working days      $35

    This shipping charge will be automatically reflected once you have updated your ‘Shipping Address’ in the Checkout page.

    2. For total volume >1kg, please email us at bee@skinshare.sg so that we can quote you the shipping cost.

    3. We will mail using Singapore Post Registered Airmail. Tracking is only available for selected country.

    4. For international delivery, you will need to pay for your own local tax or import duties as required by your country.

    5. We will not be able to refund/return/replace the products for international  order.

     

Return/Exchange Policy

  1. We offer a 7 Day Return/Exchange policy for our local customers.
  2. We require that all items requested for return is unused and unopened. Items are expected to be in the exact same condition as when you received it, and is in the original packaging with all tags, if any. Skinshare Singapore reserves the right to reject any return/defects.
  3. We will issue an exchange or refund via exact product replacement or store credits only. 
  4. Kindly note that all returns/exchange have to be made at our location (10 min. from Eunos MRT) for checking. If you would like to request for non-defect returns via delivery, kindly note that there will be courier charges applicable. We will not be liable for any loss or damage incurred in the process of shipping item back to us.
  5. Note that the return terms are different for defect and non-defect items. Kindly refer to the guidelines below.

Defects:

1. If you received a defective item, please notify us within 7 days of receipt via email.

2. Please explain nature of defect and include photos or video.

3. Once defect is confirm, we will send a replacement.

Non-defects:

1. We want our customers to be satisfied with your purchase and allow exchange within 7 days of receipt even if there is no defect.

2. You will be eligible for exchange with a similar item / any item of your choice, subject to stock availability, for which you may top up any difference.

Cancellations:

  1. Kindly note that we are not able to accept cancellations after the order’s payment has been processed. Should you change your mind after placing the order online, you can opt to return/exchange the item at the terms above under non-defects.

Payment : 

  1. We currently offer 3 different modes of payment : Cash upon self-pickup, Local bank transfer, Paypal and Credit card payment.
  2. For local bank transfer, we will despatch the order once the payment is received in our bank account.
How PayPal Works

If you need further assistance, feel free to drop us an email : bee@skinshare.sg and we will respond to you as soon as possible.

About Us

A skincare and nutrition platform for the eczema community in Singapore by a nutrition therapist. Feel free to drop us an email if you have any queries at all regarding eczema/dermatitis or skin health : bee@skinshare.sg

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A skincare and nutrition platform for the eczema community in Singapore by a nutrition therapist. We are the official reseller of Gloves in a Bottle shielding lotion.

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Q) Do I need a PayPal account to pay for my purchase?
A) No, all you need is any Debit/Credit card (see above) supported by PayPal.

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